Impex Lebanon
ABOUT IMPEX

Established in 1957, IMPEX is the sole and exclusive dealer in Lebanon for General Motors brands Chevrolet – Cadillac - Hummer and the Isuzu Japanese brand.
IMPEX enjoys a long tradition of integrity, trust basis with GM and customers and solid financial strength with banks that has helped establish its strong reputation in the Lebanese market.
The range of services are geared towards providing an outstanding car-buying and ownership experience which includes the new-car-buying experience, leading edge Service Center, well stocked Parts Sales Center and a 24/7 Roadside Assistance that’s just a phone call away.
IMPEX received again in 2011, the General Motors Excellence Awards for service, parts and CRM in recognition of the dealer’s effort to ensure customers enjoy the best ownership experience.



AWARDS
Highest Customer

 Highest Customer Satisfaction Index (CSI) scores for the past years:

General Motors Chairman’s
 General Motors Chairman’s Challenge and Master Dealer Award.
General Motors Service Excellence Award

 General Motors Service Excellence Award (2006, 2007, 2008, 2009, 2010)

 (in recognition of the dealer’s effort to ensure customers enjoy the best ownership experience thanks to staff qualification and training, customer  satisfaction and retention as well as the concept of “fix it right first time)

Q1 Service

 2010 Q1 Service Advisor Excellence program Award and Service Technical Excellence program.

CRM Guild  CRM Guild
Market Builder Award

 Market Builder Award – Bronze Level – Parts (2005, 2006, 2007, 2008, 2009)

Parts Managers Excellence Program

 Parts Managers Excellence Program

Parts Managers Excellence Program

 2010 CRM Excellence Award (2009 and 2010)



MISSION
Impex provide the best customer experience  To provide the best customer experience
Impex Bring to  the market a portfolio of GM models that satisfies local desires and needs  Bring to the market a portfolio of GM models that satisfies local desires and needs
Impex is responsible towards the environment  Be responsible towards the environment
Make Impex customers SMILE  Make you SMILE


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