Impex Lebanon
AFTER SALES
IMPEX service center
Address Headquarter: Corniche du fleuve, Jisr El Wati

Phone: +961 1 426425 Ext. 120 during working hours.
            +961 3 970045 roadside assistance (after working hours).
Email: service@impex.com.lb

Working Hours: 08:00–13:00 and 13:30-17:30 Monday to Friday
After sales service

At IMPEX we believe that after sales service quality is what makes the difference.
Our qualified and professional trained service team is committed to providing you with first class service that delivers best-in-class care for your vehicle, and an uncompromising driving experience.
The mechanical, electrical, engine turnkey, and body shop sections are all equipped with state-of-the-art GM latest tools and diagnostic equipment to serve you well.

Service Center Awards and Recognition:

First in customer satisfaction survey conducted by GM Middle East

Winner of many awards Granted by General Motors (GM Service)

TOP Performance award 2009 and 2010

Service Excellence Program award 2009 and 2010 and GM Fix It Right the 1st Time award

Importance of regular service & maintenance at IMPEX:

Getting the best service for your car is top of the list for you and regular service is an important element of a reliable Maintenance Schedule. Entrusting your vehicle to qualified personnel in certified workshops will ensure:

Proper diagnoses and accurate regulation conducted with the latest top-functioning equipment

Protection from damage and breakdown of your vehicle resulting from the use of spare parts specifically developed and designed for your vehicle

Appropriate attention to your car from knowledgeable technicians

Continuation of GM warranty cover

Difference Between Authorized and Unauthorized Centers

Unauthorized centers Authorized Centers
Loss of Warranty and no warranty on used parts Genuine Parts and warranty on parts
Out dated and Old equipment State of the art workshop
Sub Standard quality control GM standard and control
Unskilled technicians Highly trained and qualified technicians & engineers
Cheap patch up jobs Total Piece of Mind

Technical Expertise & Reliable Qualified Staff

At IMPEX, our highly skilled staff of technicians and engineers is there to cater to your vehicle’s specific needs as if it was their very own. To ensure that your vehicle is being cared for in the way you would want it to be, our team is continuously trained and updated on the latest techniques, methods, and information by the worldwide GM team.

Diagnostic Tools and Special Equipment

BODY SHOP

As an owner of a GM vehicle, you expect and deserve the best GM body shop services after an accident or fender-bender. IMPEX offers you the most professional, quick and affordable service.

What our body shop has to offer you:

  • Complete and precise estimates, including cost and time calculations
  • The latest frame-straightening and dent removal equipment
  • Use of genuine GM parts which meet insurers' norms
  • 1 year warranty on parts
  • A service team committed to satisfying you completely
  • Service Appointments

    It is essential that your vehicle receives the proper maintenance to retain the safety, dependability and performance originally built into your vehicle.
    Whenever your vehicle requires service, simply contact us to schedule an appointment.

  • When the corresponding time interval has been reached, simply contact the service centre, to schedule an appointment for a time that is convenient for you. Service Center Number: 01-426425 Ext (120).
  • Once you reach our service centre, the service consultants are there to welcome you.
  • The Service consultant job is to communicate and determine customer’s needs. The service consultant will provide you with a complete and precise estimates of cost and time needed for servicing your car
  • Once maintenance has been performed, the service consultant will explain to you the repairs done and fill out and stamp the appropriate box in this booklet to serve as your maintenance record which may be needed for warranty repairs. It will also show future owners how well your vehicle has been maintained.
  • Bumper-to-Bumper Warranty

  • For 2011 model year, the Chevrolet warranty is 3- year/100,000km (whichever occurs first) on all car lines except Aveo ,Optra and N200 (3-year/60,000Km)
  • The Cadillac warranty is 4-year/100,000 KM (whichever occurs first)
  • Now benefit from our complimentary premium care package (Free service and maintenance for 4 years/100,000km)

  • Repairs and adjustments that may occur during this period are made at no extra charge.
    To obtain warranty repairs, take the vehicle to our service centre and report the problem or concern you are facing. A reasonable time must be allowed to perform necessary repairs.
    Warranty repairs and adjustments (parts and/or labor) will be made at no charge

    Exclusions
    What is not covered:
  • Lubricants, filters, spark plugs and worn brake pads/shoes and clutch linings, Tires, Wheel rims deformation and performing other normal maintenance services that vehicles require.
  • In addition to above items Batteries are not covered under GM bumper to bumper warranty after 2 years of purchasing a Cadillac vehicle Or 1 year of purchasing of a Chevrolet vehicle
  • Repairs made necessary by the use of improper or contaminated fuels (impurities or water content) are not covered under the warranty.

  • After warranty repairs
    If you have a problem with your vehicle after warranty coverage has expired, IMPEX will continue supporting its clients to the best of their interest.
    facebook like
    facebook like
    © Copyright Impex 2017.